Customer Service

From 1st May 2013, the Office of the Ombudsman and the Office of the Ombudsman for Children have been empowered to examine complaints arising from ‘any action taken on or on behalf of the Credit Review Office in the performance of administrative functions’ where the action occurred after that date.

Should you have any questions about the Office of the Ombudsman/Ombudsman for Children’s Office, please contact:

Catherine Collins
Credit Review Office
1850211789

Office of the Ombudsman

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Website: http://www.ombudsman.ie

Ombudsman for Children’s Office

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Ombudsman for Children’s Office
52-56 Great Strand Street
Dublin 1

Free Phone: 1800 20 20 40
Email: ococomplaint@oco.ie
Website: http://www.oco.ie

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